Wednesday, 27 April 2011

Answers by experts


Q1. Sir/Madam,I am working in Sayaji hotel in the GSI (Guest satisfaction Index dep.. i want to know the prospects in the same department in future.

Please specify exactly which department since GSI is the measure of Satisfaction of the Guest based on various parameters. You must be in either in FO or HK in Guest Relations (GRE) who interact with guests and gather their feedbacks. Well within this domain you can grow to become Guest Relations Manager (GRM) with 5-7 years of experience and 90 percent guest satisfaction achieved. None the less you will have to be more clear as to which department you are in.

Q2. Dear Sir/Madam, I’m working in an organization which brand wise is good but product-wise, I am not satisfied so I want to look for another job. If I’m going for any interview, they might be asking me that why am I looking for a change. If I say that I’m not happy about the company/product I’m working for, they might ask me why I joined in the first place. What should be the best answer to this question? Please suggest.

There is no best answer for this logic. The question you will face next is – if you are dissatisfied why did you not put in efforts to make a change or improvement?
Never complain or bring out the flaws of your current property as the interviewer will doubt your level of standards and working capability.

Q3. Dear Sir, Presently i am 51 years of age, retired from Army in the rank of hony Captain and working as security officer in JayPee group since last one year. While in the Army I am experienced in security, administration, maintenance, transport supervision and organizing events in addition to this I have been training instructor for fighting troops and driving and maintenance of light and medium vehicles. Still I want myself to keep engage with spirit I was doing in the Army. Please let me know what should I do to get a good job.
Civilian life is quite relaxed and not as multitasking generally. You can input your skills in your present property by training the drivers and the fire team. You can have regular mock drills and get involved with HR in employee engagement activities. There is never a single way to bring new activities in your property.
But if you want to switch….manufacturing units may be a bit more of your interest but not people oriented.
Suggested by Kritika Gibson ---Training Manager---Country Inn & Suites By Carlson, Jaipur.

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